In June we replaced our very old, pretty close to antique HVAC system with a new, modern SEER 17 unit. Being the geek I am, I wanted to compute how much energy we'd save with the new, highly efficient unit. It was a lot. I estimated the heating and cooling portion of our bill would drop significantly and we could save up to $2,000 a year.
Seeing that I was going to save a lot of money with the new unit, I call up NES to lower my monthly "budget" payment (EPP). (By which I pay the same exact amount each month and it's reconciled at year end to actual.) I wasn't asking a lot. I just wanted to go from $170 to $150 and check the progress to get get a better handle to a final payment number.
So, I launch into my spiel: I explain how we had to use temporary, inefficient room heaters because our gas manifold cracked on our old system which, naturally, jumped our electrical cost. I explained how our old unit was improperly installed and leaked like a sieve. I explained how the new unit was new and 17 SEER while the old one was so grossly inefficient it was probably down to 3 SEER from 6 SEER when it was made.
No problem says the helpful lady on the phone.
Next month, I get a bill and it's $170. Hmmmm.... I call back up. I explain this all again. This lady isn't so nice. Pretty much lets me know that she doesn't care and that NES policy is that they only INCREASE the monthly amount and won't lower the amount.
So, can I get off the equal payment plan?
Yes says the unkind lady.
Take me off says I. So she does with a bit of a 'huff' in her voice and manner I interpreted as "sucker, you'll be sorry."
In July I used one-half the total energy I did a year ago. July last year and July this year were close to identical in Degree days. My bill was $138.40, not only under the $170 for the EPP, but under one-half the $278.38 I would have paid last year (with the old junk system) had I NOT been on the EPP.
August is even better. It's actually a bit cooler. My bill is $125.90. Even if it had been as brutal as last year's August, one of the worst in a long time, my bill would have been $186.43, barely over the $170.00 a month I was paying. (Note, with the old unit, we actually didn't cool parts of the house and had the temperature up higher. We're not saving the full amount because we're actually using the whole house, not just half of it like we used to. (Got to love these old 1920 houses... Until you have to heat or cool them, that is....) Now were a LOT more comfortable and saving money.)
Obviously I think I made the right call. Both with the new unit that has dramatically reduced the heating/cooling aspect of our energy consumption, dramatically increased our comfort and by getting off the dysfunctional EPP NES wouldn't adjust.
What I don't get is why someone, such as myself, who understands what's going on and had done the math (and explained it) while otherwise demonstrating a solid understanding of the prospective changes; and, consequently, wants to slowly reduce the payments over time can't get it done. And when I ask that rhetorical question, what I really mean is: who gives a crap if I get it right? Why should NES care?
If I'm wrong and don't pay at the end, they'll just cut me off until I do. It's not like I'm going to somehow break their monopoly on electricity. There is no competition.
So, really, they should let me go to hell in my own way. It's part of adult living. If I screw up, I have to live with the consequences because I sure can't live without power. And if I'm right, then NES doesn't have to cut me a big, fat refund check at the end of the year like they did once when my power consumption changed dramatically for about a year and I was over-paying $30 a month.
Really, is it too much to ask? Just let me be an adult. That's all I'm asking. Because, really, I've done a pretty damn good job at being an adult since I was a child.